Refund and Returns Policy 

Hirthe.store

At Hirthe.store, customer satisfaction is our top priority. We strive to provide high-quality products, but if you are not entirely satisfied with your purchase, we are here to help! Please review our refund and return policies carefully to ensure a smooth and hassle-free process.

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • Condition: The item must be unused, unworn, unwashed, and in the same condition that you received it.
  • Original Packaging: It must be returned in its original packaging with all tags attached.
  • Return Window: You must request a return within 30 days of receiving your order. After this period, we cannot offer a refund or exchange.

Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Intimate apparel (e.g., underwear, swimwear)
  • Sale or clearance items
  • Gift cards

How to Initiate a Return

To start the return process, please follow these steps:

  1. Contact Us: Email our customer support team at [email protected] or call us at +1 819-410-2090 with your order number, the item you wish to return, and the reason for the return.
  2. Return Approval: Once your request is approved, we will provide you with the return shipping address and detailed instructions.
  3. Shipping Costs: You will be responsible for paying the return shipping costs. The original shipping fee of $6.99 is non-refundable.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund:

  • Approved Refunds: If approved, your refund will be processed within 7-10 business days, and the amount will be credited to your original method of payment (either PayPal or Payoneer).
  • Partial Refunds: In some cases, partial refunds may be granted if the item shows signs of use or if it is returned after the 30-day window.
  • Non-Refundable Shipping Costs: The original shipping fee of $6.99 will not be refunded.

Exchanges

If you need to exchange an item for a different size or color:

  • Contact Us: Follow the same process by reaching out to our customer support team with your request.
  • Availability: Exchanges are subject to stock availability. If the desired item is unavailable, we will issue a refund.
  • Shipping for Exchanges: Customers will be responsible for the return shipping costs for exchanges. However, we will cover the cost of shipping the exchanged item back to you.

Damaged or Defective Items

We take great care in ensuring the quality of our products. However, if you receive a damaged or defective item:

  • Report the Issue: Contact us immediately at [email protected] with photos of the damage or defect.
  • Resolution: Once verified, we will offer you a free replacement or a full refund, including shipping fees.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check Your Account: Verify with your bank or payment provider, as there may be a processing delay.
  2. Contact Us: If you still have not received your refund after checking with your provider, please contact us at [email protected] for further assistance.

Contact Information

  • Address: 135 5th Ave SW, Le Mars, IA 51031, US
  • Email: [email protected]
  • Phone: +1 819-410-2090
  • Working Hours: Monday to Friday, 8 AM – 5 PM (Closed on Saturday and Sunday)

We thank you for shopping with Hirthe.store and appreciate your understanding and cooperation regarding our refund and returns policy!