frequently asked questions Hirthe.store
Welcome to the Hirthe.store FAQ page. Here, you’ll find answers to some common questions about our products, services, shipping, and more. If you have further questions, feel free to reach out to us at [email protected] or call us at +1 819-410-2090.
We accept payments through PayPal and Payoneer. These secure payment methods ensure that your financial information is protected at all times.
We charge a flat-rate shipping fee of $6.99 for all orders, regardless of your location within the United States.
Order processing typically takes 1-3 business days. Once your order has been processed, you will receive a confirmation email with tracking details.
Shipping generally takes between 7-15 business days, depending on your location. You will receive tracking information to monitor your order’s progress once it has been shipped.
Currently, we only ship within the United States. We do not offer international shipping at this time.
If you need to make changes or cancel your order, please contact us within 24 hours of placing the order. After this period, we may not be able to make modifications as your order may have already been processed.
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track the progress of your shipment on the carrier’s website.
We offer returns and refunds under certain conditions. If you’re not satisfied with your purchase, you may return it within 30 days of receiving the product. The item must be in its original condition, unworn, and with tags attached. Refunds are processed through the original payment method, i.e., PayPal or Payoneer. For more information, please refer to our Refund and Returns Policy.
If you receive a damaged or incorrect item, please contact us immediately at [email protected] with your order details and a photo of the issue. We will resolve the issue as quickly as possible, either by replacing the item or offering a refund.
Yes, we take your privacy very seriously. We use SSL encryption to ensure your personal information is protected during transmission. Your payment information is securely handled by PayPal and Payoneer. For more details, please review our Privacy Policy.
You can reach our customer service team via email at [email protected] or by phone at +1 819-410-2090 during our business hours (Monday to Friday, 8 AM – 5 PM).